Support

Write to support@skitally.com. Tell us which iPhone and iOS version you use, and if it is about a ski day, the resort and the date. We read every message.

Recording

• Start the day before the first lift and put the phone in your pocket. Skitally tells lifts from runs on its own, so there is nothing to press until you end the day.
• Allow location access. Recording needs it and keeps running with the screen locked until you end the day. If you turned it off, go to iOS Settings, Skitally, Location.
• No signal is needed. GPS works in airplane mode and without mobile data. Only the friends map needs a connection.
• A day is saved as you ski. If the app is closed or the battery dies, the day carries on or is closed the next time you open Skitally.
• A run looks wrong? GPS in a deep valley, a forest or a gondola can be off by tens of metres. Write to us with the resort and the date, it helps us tune the detection.

Skitally Pro

• Recording, the logbook, season totals and GPX import and export are free. Pro adds the interactive piste maps, 3D replay, run and season charts, bests and badges, and friends on the map.
• Restore purchases is in the app's Settings and at the bottom of the Pro screen.
• Cancel or change your plan in iOS Settings, your name, Subscriptions. Cancel at least 24 hours before the period ends to avoid the next payment.
• Refunds are handled by Apple at reportaproblem.apple.com.

Your data

• There is no account. Your days are stored on your phone.
• Export a day as GPX from the menu on its page. Import GPX files from other apps in the logbook.
• Delete a day in the logbook, or delete the app to remove everything.
• More in the privacy policy.

Piste maps

• Pistes and lifts come from OpenStreetMap, a map anyone can improve. They can differ from the resort's official map, and Skitally does not show lift status or snow reports.
• A piste is missing or has the wrong difficulty? You can fix it on OpenStreetMap, or tell us and we will look. Changes reach the app with a later update.
• Not sure your resort is covered? Browse all resorts.